Client Reviews

A good friend of mine, who experienced the end of her marriage due to her husband’s infidelity three months ago, highly recommended Jeff at Soul Star Counselling when I went through a similar situation. Following her advice, I called Jeff. It was impressive that, as a professional therapist, he was willing to give up his Saturday night to talk with me. During our conversation, I found Jeff’s compassionate and caring approach, especially as a male therapist, truly remarkable. He was also very accommodating in scheduling an appointment to fit my needs.
Jeff’s expertise and ability to enhance all areas of a person’s life in remarkable ways was truly inspiring. Over the years, I have attended numerous therapy sessions but often found them difficult because of the therapists involved. Now I understand why my close friend recommended Jeff at Soul Star Counselling. Thank you, Jeff, for helping me reclaim my life and recognise my value—I’m deeply grateful. I highly recommend Jeff.

Typically, I do not submit reviews reflecting either positive or negative experiences with businesses; however, in this instance, I considered it appropriate to provide my assessment.
My 15-year marriage concluded six months ago, and understandably, my 12-year-old son faced considerable challenges during this transition. Our relationship encountered difficulties throughout the separation and divorce process. Although I was initially reluctant to seek external support—particularly from a therapist—I ultimately decided to do so to improve my relationship with my son.
After conducting extensive research to identify a suitable therapist for myself and my son, I attended several sessions with various counsellors but ultimately decided not to continue, as the fit did not seem appropriate. Upon discovering Soul Star Counselling and reviewing their services in detail, it quickly became evident that I had found the right therapist. Jeff possesses both strong professional credentials and valuable lived experience, and from our initial interaction, he demonstrated an approachable and grounded manner that made communication comfortable and effective.
The comprehensive therapy that Jeff provided for my son and me has been truly transformative. Our relationship has reached a level I did not believe possible, thanks to Jeff’s dedicated support. I am grateful for the assistance we received and would not hesitate to seek his services again should the need arise. I highly recommend Jeff at Soul Star Counselling.

Highly Recommend Jeff at Soul Star Counselling.
As a single mother, I recently became aware that one of my sons identifies as gay. While I am committed to supporting and caring for all my children, I have observed that my son has faced significant emotional challenges, particularly following his father’s decision to disown him. I sought assistance from a few therapists; however, my son had trouble establishing trust and was hesitant to open up during these sessions.
Previously, when I reached out to other counsellors, they usually took a while to respond. In contrast, Jeff from Soul Star Counselling returned my call within 15 minutes and provided helpful, insightful advice. I went to the initial session with my son to determine if Jeff would be a good fit, as parental reassurance about a therapist’s competence is important. It quickly became apparent during the session that Jeff was exactly what we needed. I’ve never seen my son so comfortable and quick to trust; his ease with Jeff was immediate.
Jeff demonstrates a commendable level of approachability and professionalism that is uncommon in his field. Upon returning home, my son expressed that Jeff was able to understand him in ways previous therapists had not achieved. Notably, my son looked forward to continuing his therapy sessions with Jeff. I extend my appreciation to Jeff for his exceptional work.

Jeff at Soul Star Counselling stands out as an exceptional therapist. Over the past three years, he has made a significant difference in my psychological well-being. His uncommon ability to connect deeply with me surpasses any previous experiences I’ve had with other therapists. Jeff consistently provides a safe and supportive atmosphere that allows me to be completely myself. Talking with him feels more like confiding in a friend than attending a therapy session, which speaks volumes about the comfort and trust he fosters.
If you have had a negative experience with a therapist that has made you hesitant to seek therapy again, consider reaching out to Jeff at Soul Star Counselling. I personally went through a similar situation, which made it difficult for me to return to therapy. However, after a friend recommended Jeff, I understand why he is so highly regarded. I appreciate all the support Jeff has provided me.

Over the past 14 months, my experience with Jeff at Soul Star Counselling has been extremely positive. Jeff is a grounded and empathetic therapist who demonstrates genuine care for each individual he works with. Through our sessions, I have gained valuable insights into how my past trauma has influenced various aspects of my life, including my self-perception. Jeff’s guidance has contributed greatly to improvements in my emotional regulation, communication abilities, and my relationship with my partner. The personal growth I have experienced has been noticeable to both friends and family. I would highly recommend Jeff at Soul Star Counselling.

Jeff at Soul Star Counselling demonstrates professionalism and genuine care for his clients, ensuring a comfortable and safe environment throughout counselling sessions. He consistently allows clients to proceed at their own pace and employs intuitive judgment to recognise when discussions may become overwhelming, skilfully redirecting conversations to foster a sense of grounding.
I received Jeff’s contact information from a friend who had previously been a client and spoke highly of his work at Soul Star Counselling. After completing my initial therapy session, it is evident why Jeff holds such a distinguished reputation. His ability to engage effectively with clients and create a comfortable environment is particularly noteworthy.

For years, I’ve struggled to find a therapist who didn’t make me feel as though I were speaking with a robot. Many of the therapists I visited often seemed detached, which I found very discouraging. Whenever this happened, I lost motivation to continue attending therapy, since I frequently left the counselling room feeling more frustrated than uplifted.
My GP suggested I attend a workshop, where I met someone who recommended her therapist to me. She gave me the contact information for Soul Star Counselling, and I’ve now been seeing Jeff as my therapist for six months. I couldn’t be happier with the support and excellent advice Jeff provides. In just half a year, his help has truly transformed my life for the better.
If you are considering therapy and have previously had a negative experience with a therapist, I encourage you to contact Jeff at Soul Star Counselling. Jeff provides a supportive environment and strives to make a positive impact on clients’ lives. I highly recommend his services.

I am a survivor of domestic violence and have participated in therapy for large number of years. During this time, I encountered a few therapists whose approaches were not constructive; in some cases, their responses appeared to validate the behaviour of the perpetrator, leading me to question my own perceptions. As a result of these experiences, I became discouraged about the prospect of receiving effective support.
Life often puts you exactly where you need to be, and that was certainly true when I met Jeff from Soul Star Counselling. Our meeting happened by chance near his company vehicle, and what struck me immediately about Jeff was how he took time out of his busy day to talk with me in a way I’d never experienced before. He was empathetic, offered comfort, and showed real kindness regarding what I’d gone through. Jeff accommodated my needs by scheduling an appointment that fit well with my work commitments.
After six months of therapy with Jeff, I can truly say I’ve changed. My confidence, self-esteem, and sense of self-worth have all soared to new heights—I barely recognise who I was half a year ago. For any women reading this, please take it from a very satisfied client: reach out to Jeff at Soul Star Counselling. The positive changes he facilitated are truly remarkable.
I highly, highly recommend Jeff as your therapist.

As parents, we sought to provide our teenage daughters with the necessary skills to recognize potential domestic violence perpetrators in their future relationships. Upon reaching out to various counselling services, we discovered that support was often limited unless there was a specific, treatable condition present. A former client of Jeff at Soul Star Counselling highly recommended his expertise, particularly noting the effectiveness of DV-related training for women, including techniques for identifying early indicators of potential domestic violence perpetrators.
When we consulted with Jeff, his guidance proved exceptionally valuable. He presented us with various options, including one-on-one, group, and family therapy sessions. Jeff encouraged our family to take the necessary time to consider these choices and assured us that we could reach out to him once we had decided. Furthermore, he thoughtfully assessed what might be most beneficial for each individual and demonstrated a genuine interest in hearing our perspectives, which was commendable in a therapeutic context.
Our family was pleasantly surprised by the efficiency with which our appointment was scheduled. Contrary to our expectation that it might take weeks or even months, Jeff was highly accommodating and attentive to our family’s needs, arranging for us to meet with him within just a few days on a Sunday morning. Notably, it is uncommon for psychological therapists to offer appointments on Sundays, and this flexibility was greatly appreciated.
Our experience gaining knowledge on identifying domestic violence perpetrators was highly educational. As parents, we believed we possessed the necessary tools to inform our daughters about this important issue; however, after a single therapy session with Jeff, we realized that both we and our daughters had much to learn. Following four sessions at Soul Star Counselling, we now feel significantly more confident in our daughters’ ability to recognise and speak out regarding domestic violence concerns. On behalf of our family, we extend our sincere gratitude to Jeff for his guidance and support.
We offer our strongest recommendation for Jeff at Soul Star Counselling.

Jeff is an exceptional psychological therapist. He’s genuine and approachable, which made me feel at ease sharing my experiences. Having spent much of my youth in therapy with counsellors who weren’t helpful, I was amazed that after just one session with Jeff at Soul Star Counselling, my self-esteem improved significantly in a positive direction.
After two months of therapy sessions, I have observed significant positive changes in myself and an overall improvement in my quality of life. While it is relatively straightforward to find a counsellor, identifying an exceptional therapist can be challenging. I am sincerely appreciative of the support and guidance that Jeff has provided.
I strongly endorse Jeff at Soul Star Counselling for his professional expertise and quality of service.

Jeff at Soul Star Counselling is an exceptional therapist who demonstrates genuine kindness and prioritises the comfort and safety of his clients. A particularly noteworthy attribute is Jeff’s commitment to providing support beyond standard business hours, offering after-hours assistance that is uncommon in the field. His perspective on the role of therapists reflects a dedication that extends past traditional working times, embodying a truly client-centred approach I deeply respect.
The positive transformations Jeff has facilitated in my life have been remarkable. As a therapist, Jeff demonstrates exceptional intuition in understanding his clients’ emotions; he can quickly recognise when feelings may become overwhelming and provides effective support to help manage them. I have developed a great deal of trust in Jeff—trust I previously thought I would never have with any therapist.
I strongly encourage you to contact Jeff at Soul Star Counselling; connecting with him could have a truly transformative impact on your life.

As a military veteran with 15 years of service and currently working as a police officer, I have faced significant psychological challenges. Although I attended therapy for some time, I often found that many therapists felt distant and disconnected, leaving me feeling worse after each session. Everything changed when a friend suggested I reach out to Jeff at Soul Star Counselling. Honestly, my expectations were low—I assumed he would be just another therapist. However, Jeff proved to be much more; he truly listens and understands what you say. His support has been life-changing, and I am happier than I ever thought possible.
One point to note is that clients cannot claim private health, MEDICARE or DVA rebates, however, Jeff ensures this is clearly explained before counselling sessions begin. Nevertheless, Jeff provides valuable services that justify the investment.
I highly recommend Jeff at Soul Star Counselling.

This review offers two perspectives about Jeff at Soul Star Counselling. My husband and I have been together for 15 years and married for 12, and with our three children, we share a wonderful marriage and relationship. While my husband loves me deeply, he has always struggled to express his emotions on a deeper level—something I believe stems from his upbringing, as his father was similar. I first met Jeff as he was getting out of his company vehicle, and we ended up having a long conversation. I appreciated how generous Jeff was with his time, and it’s a quality I truly admired in him. Jeff listened attentively, which immediately made me feel that he would be the right therapist for my husband.
I informed my husband about Jeff and the services offered by his company and subsequently requested that he contact Jeff. After their phone conversation, my husband was immediately impressed and proceeded to schedule an appointment through Jeff’s website. Following his initial session, my husband demonstrated a notable improvement in communication skills that exceeded my expectations. I found the results to be highly commendable.

As a husband and father of three, I always found emotional communication difficult because I grew up believing men shouldn’t talk about their feelings, not even with their partners. I now realise that view was mistaken. Meeting Jeff at Soul Star Counselling has truly been a life-changing experience, and I am grateful I went to that first session. After six weeks of therapy, Jeff has supported me in ways I will always appreciate. For any men struggling to connect with their partners, I highly recommend reaching out to Jeff at Soul Star Counselling—it could be the best choice you make. Thank you Jeff, for everything you’ve done for me.

Jeff at Soul Star Counselling is an exceptional therapist. Having worked with a number of therapists before, I’ve never encountered anyone quite like him. He creates a welcoming atmosphere and genuinely cares for his clients in a way that’s hard to put into words. Writing this review makes me emotional because of Jeff’s character and compassion. I am deeply appreciative of the support he has given me and my family—thank you, Jeff.

I have engaged in therapy since an early age and am now in my late thirties. Two months ago, I found an effective counsellor. A friend who had previously seen Jeff at Soul Star Counselling for a single session recommended that I speak with him due to the high quality of his therapeutic approach. After a brief introductory conversation with Jeff, I scheduled an appointment. Initially, I expected a similar experience to those with previous counsellors; however, Jeff distinguished himself through an immediate and meaningful connection, as well as exceptional advice and insight. Following our initial session, I decided to discontinue appointments with my former therapist and continued my follow-up sessions with Jeff.
After completing just three therapy sessions, I have developed a significantly more positive perspective on life and myself. I am sincerely grateful to Jeff at Soul Star Counselling for his support throughout this process. I highly recommend Jeff’s services to those seeking meaningful change. I look forward to continuing to work with Jeff.

Jeff at Soul Star Counselling offers a truly unique approach compared to other therapists. Having worked with numerous counsellors over the years, I can honestly say Jeff stands out as the best by far. Unlike many therapists who distance themselves from clients to avoid burnout—sometimes making sessions feel impersonal—Jeff stays genuinely engaged and present for the entire session. With him, you aren’t just another client; he sincerely cares about you on a deeper level, which clearly distinguishes him from others in his field.
I would like to express my gratitude to Jeff for his valuable support during my recent challenges. I strongly recommend Jeff at Soul Star Counselling for professional guidance.

As a single mother raising two teenage daughters, I have become increasingly worried about the growing number of domestic violence offenders in our community. With both girls now approaching adulthood, I felt it was important to proactively help them avoid becoming involved in unhealthy relationships. When I contacted several counselling services for support, I was surprised by their reluctance. Many tried to tell me that it was my responsibility as a parent to prevent this, explaining that since my daughters did not present with any specific condition, they felt unable to help.
Getting in touch with Jeff at Soul Star Counselling turned out to be an excellent choice. After I left a message, he returned my call within an hour, and we had a 15-minute conversation. Jeff is dedicated to helping women avoid entering domestic violence relationships. He was exceptionally accommodating and flexible, considering my responsibilities as a single parent. Jeff provided various options for joint or individual counselling sessions with my daughters and even assured me that attending the sessions was always possible, which I found very reassuring.
During the initial counselling sessions with my daughters and myself, Jeff created a supportive and comfortable environment. He maintained a grounded and approachable demeanour that facilitated effective communication. The information he shared about recognising red flags and identifying signs of domestic violence perpetrators was clear and educational, increasing my awareness of previously unfamiliar warning indicators. Furthermore, Jeff provided comprehensive explanations regarding the impact of self-perception on relationship decisions and contributed positively to the development of my daughters’ self-esteem. I appreciate his professional guidance and the positive influence he has had throughout our sessions.
Jeff is an exceptional therapist who consistently demonstrates genuine care for his clients. Notably, he maintains strong connections throughout the therapeutic process, which sets him apart from others in the field. Unlike many therapists who strictly adhere to scheduled session times, Jeff will continue the session beyond its allotted duration if he believes it is necessary, without requiring clients to pay for the extra time.
I would like to express my appreciation to Jeff for his outstanding work with both of my daughters, as well as for the meaningful progress I have achieved in my relationship with them under his guidance. I highly recommend Jeff at Soul Star Counselling.

I’m a man in my mid-forties, and in the past, many of my relationships have ended because I struggled to express myself emotionally and verbally. I grew up believing that men shouldn’t talk about their feelings or how to express them. My partner is a strong communicator, which made me realise I need help improving my communication skills to avoid repeating the same mistakes. Jeff at Soul Star Counselling came highly recommended by one of my partner’s colleagues, and the positive feedback about him was truly encouraging.
Before I contacted Jeff, my partner spoke with him and shared that he is notably different from previous therapists. His capacity to establish a connection with clients early on is remarkable. I requested that my partner join me for the initial session, and it quickly became apparent to both of us that Jeff was well-suited to our needs. Jeff provided valuable insights into male identity, emphasising the significant impact of childhood experiences on personal development. Historically, I had not expressed emotion in front of another man, and doing so in Jeff’s presence was initially uncomfortable. However, Jeff demonstrated that such openness is acceptable and encouraged me to view myself more positively. Through his guidance, my self-perception has greatly improved, and I am sincerely grateful for his support.
My only regret is not finding Jeff at Soul Star Counselling sooner. The positive changes Jeff has brought to my life are truly remarkable, and my partner and I continue to grow stronger together. I’ve never been happier. Thank you, Jeff.

I sincerely wish I had discovered Jeff at Soul Star Counselling much earlier; his remarkable positive influence on my life has been extraordinary. If you’re facing psychological challenges of any kind, I highly recommend connecting with Jeff. He changed my life, and I’m confident he can help you as well. I even referred my best friend, who was experiencing a domestic violence relationship, and seeing the transformation Jeff helped her achieve has brought me immense happiness.

Thank you, Jeff, for your assistance and support.

Jeff at Soul Star Counselling is an outstanding therapist who demonstrates a personable and approachable manner. Initially, I was quite hesitant to speak with anyone, particularly a counsellor, regarding the challenges I was experiencing in my relationship. Without conducting my own research, my partner took the initiative to find Jeff. After a brief phone conversation with him, she encouraged me to schedule a session. Upon contacting Jeff, he thoroughly explained the therapeutic process and outlined what to expect from our sessions. He even assured me that if I was dissatisfied with the session, there would be no charge. Ultimately, I was very satisfied with the quality of Jeff’s services and felt his approach was both effective and professional.

Thanks to Jeff, my relationship has truly flourished, and I feel happier than ever. I wholeheartedly recommend Jeff at Soul Star Counselling.

I am a survivor of a traumatic experience that occurred when I was 19, now in my thirties, I’ve been involved in therapy ever since. I have been treated by psychiatrists, psychologists and counsellors, and I felt I was beyond help or that was what I was made to feel like by all these professionals. Many of the therapists throughout the therapy sessions treated me like I wasn’t even in the room, they disconnected from my story and that made me feel worthless, unseen and unheard. Worst of all, they made me feel like I contributed to my trauma, and for years, I blamed myself.

While visiting Coles at the shopping centre, I saw Jeff loading groceries into his work vehicle, which was clearly labelled for Soul Star Counselling. I took the opportunity to ask him about his business, and he provided a thorough explanation of his services. Jeff showed real interest in staying in touch, suggesting we meet again and assuring me that these conversations would be free of charge. His professionalism and approachable nature made it easy to connect with him. Jeff quickly scheduled my therapy session, ensuring I received timely support.

After just one session, I felt both supported and understood, as Jeff helped me gain new perspective on my situation. Throughout our sessions, he has continuously demonstrated compassion, kindness, and a deep dedication to his clients. The level of support and guidance Jeff offers is truly remarkable; I consider him an outstanding counsellor. I have experienced such profound personal change that even friends and family have noticed significant improvements in my life. I am deeply grateful to Jeff for everything he has done for me.

My husband and I previously consulted quite a few psychologists and counsellors to enhance our conflict resolution and communication skills, but we encountered significant challenges in finding a therapist who was compatible with both of us. My husband was initially reluctant to pursue relationship counselling, as he believed these matters should be addressed privately. After contacting Jeff at Soul Star Counselling and having a brief phone conversation, I immediately felt at ease with his approach. Subsequently, my husband spoke with Jeff for five minutes and reported experiencing the same level of comfort and connection.

If you’re a woman reading this review, I want to share that Jeff is an excellent therapist. Many men struggle to express their emotions to their partners, which often leads to frustration. My husband has always found it difficult to talk about his feelings, but after just three sessions with Jeff, he’s become a much better communicator. Our relationship has grown stronger, and I’m truly grateful for the positive changes Jeff has brought to our marriage. Thank you for everything you’ve done for us.

Thank you, Jeff