During the initial counselling session, it is important to be genuine so that Jeff, the treating counsellor, can accurately understand your history and background. Jeff recognises that clients may experience heightened emotions and acknowledges that meeting for the first time can be challenging. Many clients report that, upon completing their session, the experience was more positive than they anticipated and that the conversation felt comfortable and supportive.

It is quite common to experience nervousness and anxiety, particularly if you have not engaged in counselling previously. As an experienced mental health and relationship counsellor, I am fully aware of the mixed emotions that may arise. Therefore, I place significant emphasis on sincerity and maintaining a down-to-earth approach in my practice. I acknowledge the potential difficulty in discussing your most private concerns or fears with a newly acquainted professional; hence, I always permit clients to advance at their own pace.

Please feel free to contact Jeff at 0448 803 784 for a complimentary 15-minute inquiry call to ensure you feel comfortable before scheduling a counselling session.

Soul Star Counselling accepts payment via bank transfer (at the client’s earliest convenience), EFTPOS (upon completion of the counselling session), or cash for counselling services. To facilitate smooth scheduling and reduce no-shows, a 50% prepayment of the counselling session fee is requested prior to the first appointment. For follow-up appointments, there is no advance payment requirement.

Unfortunately, No.
Soul Star Counselling sessions do not qualify for Medicare rebates under the current legislation. Currently, we do not have Private Health partnerships for insurance rebates.
However, this means there is no limit on the number of appointments for the counselling service you can book with us, and you’ll experience limited waiting times when scheduling an appointment.

It is not necessary to have a referral from a General Practitioner or any other practitioner to book a counselling session at Soul Star Counselling. Detailed and accurate client information is provided, which can be utilised if needed. To proceed with this request, verbal and written signed permission from the client will be required.

Operating Hours:

• Monday to Thursday: 8:00 am – 9:30 pm
• Friday: 8:00 am – 10:00 pm
• Saturday: 8:00 am – 10:00 pm
• Sunday: 8:00 am – 9:30 pm

Public Holidays and pre/post business hours by request only.

Soul Star Counselling, located in Spearwood 6163, operates daily and offers services beyond regular business hours. Should you wish to book a face-to-face appointment and are unable to find a suitable time, please send an email to hello@soulstarcounselling.com.au, and arrangements can be made accordingly. Once a booking date and time have been confirmed, a confirmation email will be sent to the client’s designated email address.

Customised Service Hours
Soul Star Counselling differentiates itself from other psychological and relationship counselling providers. While standard opening hours are established as a guideline, the service recognises that clients may have demanding work commitments; therefore, both opening and closing times are flexible and can be adjusted to meet individual requirements. Should the regular hours not accommodate your schedule, you are encouraged to contact Jeff directly to arrange an appointment at a mutually convenient date and time. Many clients have found that their preferred times, including those outside conventional business hours, are often accommodated upon request.

Cancellation fees are structured as follows:

• 0–12 hours’ notice: 100% fee payable
• 12-24 hours’ notice: 50% fee payable
• 24-48 hours’ notice or more: No fee payable

Please contact Jeff at Soul Star Counselling directly via email (hello@soulstarcounselling.com.au) or phone (044 88 03 784) to re-book. If there are any significant events, we can discuss them on a case-by-case basis. At Soul Star Counselling, we understand that unforeseen circumstances may arise intermittently.

Absolutely. If you are a woman, young person, or adolescent experiencing family and domestic violence (FDV) or have in the past, I will prioritise your case and expedite your counselling waiting period. Alternatively, we can schedule appointments after business hours, and if you are unavailable during the week, I also offer sessions on weekends. Soul Star Counselling’s business hours are notably flexible, allowing individuals, couples, and families a wide range of options to accommodate their needs.

We are all unique individuals and that is exactly how you are cared for at Soul Star Counselling. Some individuals/ couples may advance more quickly than others, that doesn’t mean that you are more challenging individuals, it just means what you have, or are currently experiencing, has had a much more significant impact than others over an extended period of time, resulting in longer sessions. As we know, change doesn’t happen overnight, it takes time to effect change and generally 6 to 8 sessions are recommended.
With more complex counselling sessions for individuals, it is highly recommended that a limit should not be advised, rather on progress for the individual. Here at Soul Star Counselling, your psychological well-being is my highest priority. As for any lady that has been involved with FDV, I highly recommend that extended counselling sessions are considered.

Several of my clients are unable to travel to the counselling office in Spearwood due to medical conditions. Soul Star Counselling addresses this by providing professional counselling services at their homes without any additional charges.

Yes, pension and NDIS discounts are considered on a case-by-case basis.